Terms & Conditions
Return and Refund Policy
Overview
This Return and Refund Policy outlines the terms under which Wild West Domains and Hosting offers refunds for its products and services. We are committed to customer satisfaction and want to ensure you have a clear understanding of your options. By purchasing any product or service through our platform, you agree to the terms described in this policy. If you have questions, our support team is available at (480) 624-2500.
Domain Registrations
Domain registrations are generally non-refundable once the registration has been processed and submitted to the registry. This is because domain registration fees are paid directly to the domain registry on your behalf and cannot be recovered. In limited cases, a refund may be available within 5 days of registration if the domain has not yet been used or transferred — please contact us immediately if you believe you qualify. Domain renewals and transfers are non-refundable under all circumstances.
Hosting Services
New hosting accounts are eligible for a full refund within 30 days of the initial purchase date. This 30-day money-back guarantee applies to first-time purchases of shared hosting, cPanel hosting, and Web Hosting Plus plans. The guarantee does not apply to renewals, upgrades, or accounts that have violated our Terms of Service. VPS hosting plans are eligible for a prorated refund within 30 days of purchase. After the 30-day window, hosting fees are non-refundable.
SSL Certificates & Add-ons
SSL certificates may be refunded within 30 days of purchase provided the certificate has not been issued or installed. Once an SSL certificate has been issued by the certificate authority, it cannot be revoked or refunded. Website security subscriptions, email marketing plans, SEO services, and other add-on products are eligible for a prorated refund within 30 days of the initial purchase. Renewals of these products are non-refundable.
How to Request a Refund
To request a refund, please contact our support team directly. You can reach us by phone at (480) 624-2500 during business hours. When submitting your request, please have your account username, order number, and the reason for your refund request ready. Refund requests submitted after the applicable refund window has expired will not be honored. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
Refund Processing
Approved refunds are typically processed within 5–10 business days of approval. Refunds are issued to the original payment method used at the time of purchase. Credit card refunds may take an additional 3–5 business days to appear on your statement depending on your financial institution. Account credits, where applicable, will be applied to your Wild West Domains and Hosting account and may be used toward future purchases. We are unable to issue refunds to a different payment method than the one originally used.
Contact Us
If you have any questions about this policy or need assistance with a refund request, our team is here to help. Reach us by phone or visit our website for additional support options.